My first story for The New York Times delved into the paper’s comment platform, where the 14-person moderating team fields about 12,000 comments a day and where readers are deeply invested in contributing to the online conversation. I really enjoyed interviewing the editors and learning how they keep the tone of the comment section civil and productive, especially when many other media companies’ s have simply eliminated their platforms because they had devolved into name-calling free-for-alls. It takes a surprising amount of work to fashion a productive online reader forum. Read the full story here!
